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Frequently Asked Questions
What makes Kristen Ash Designs jewelry unique?
Each piece is handcrafted by designer Kristen Ferrigano using ethically sourced, high-quality materials. Our jewelry is custom-made and one-of-a-kind, ensuring you receive a piece that is truly special and designed to last a lifetime.
Do you offer custom jewelry design?
Yes, Kristen Ash Designs specializes in custom jewelry. Whether you are looking to create a bespoke engagement ring, repurpose heirloom stones, or design a unique 14k gold necklace, we will work with you to bring your vision to life.
What materials do you use in your jewelry?
We use 14k solid gold, high-quality gemstones, and ethically sourced materials to create heirloom pieces meant to be worn and loved daily. Our commitment to craftsmanship ensures your jewelry will last for generations.
How should I care for my 14k gold jewelry?
We recommend gently cleaning your 14k gold necklace with warm water, mild soap, and a soft brush, then drying it with a lint-free cloth. When not worn, store your necklace in a soft pouch or jewelry box to prevent scratches and preserve its shine.
Do you offer repairs or resizing?
Yes, we stand by our craftsmanship and offer repair and resizing services for our jewelry. Please contact us with details about your piece, and we will guide you through the next steps.
How long does it take to receive my order?
As our jewelry is handcrafted, please allow 6-8 weeks for your custom piece to be created and shipped. For ready-to-ship items, orders typically ship within 3-5 business days.
Do you offer gift packaging?
Yes, all Kristen Ash Designs jewelry arrives in our signature packaging, ready for gifting. We can also include a handwritten note upon request to make your gift even more personal.